Thank you for shopping with Timeo. This Shipping Policy explains how orders are processed, shipped, and delivered. Please review the information below before placing your order.

Order Processing

Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on:

• Weekends
• Public holidays
• Peak promotional periods

If we experience a high volume of orders, processing times may be slightly delayed.

Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your location and selected shipping method.

Estimated Delivery Times

Standard Shipping

• Estimated delivery: 5–10 business days

Express Shipping

• Estimated delivery: 2–5 business days

International Shipping

• Estimated delivery: 7–21 business days depending on destination

Delivery times are estimates only and are not guaranteed.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive:

• A shipping confirmation email
• Tracking information
• Carrier details

Tracking updates may take up to 24–48 hours to appear after shipment.

International Shipping

We currently ship to selected international destinations.

International Shipping Notes

• Customs duties and import taxes may apply
• Customers are responsible for any additional customs fees
• Delivery times may vary based on customs processing

We are not responsible for delays caused by customs authorities.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If incorrect information is entered:

• Delivery delays may occur
• Additional shipping charges may apply
• Orders may be returned to sender

Please contact support immediately if you notice an error in your shipping address.

Delayed or Lost Packages

While we work with trusted shipping carriers, delivery delays can occasionally occur.

Possible Causes of Delays

• Severe weather conditions
• Customs inspections
• Carrier disruptions
• High seasonal demand
• Incorrect address information

If your package appears lost or delayed beyond the estimated timeframe, please contact our support team for assistance.

Damaged Packages

If your package arrives damaged:

1. Take clear photos of the package and product
2. Contact our support team within 48 hours of delivery
3. Include your order number and supporting images

We will review the issue and provide an appropriate resolution.

Split Shipments

In some cases, orders may be shipped separately depending on:

• Product availability
• Warehouse location
• Package size restrictions

You may receive multiple tracking numbers for a single order.

Undeliverable Packages

Packages returned due to:

• Incorrect addresses
• Failed delivery attempts
• Refused shipments

may be subject to:

• Return shipping fees
• Re-shipping charges

Refunds for undeliverable orders may exclude original shipping costs.

Shipping Restrictions

We reserve the right to limit or refuse shipping to certain regions or addresses where delivery is unavailable or restricted.

Contact Us

If you have any questions about shipping or delivery, please contact our support team.

Customer Support

• Email: support@yourstore.com
• Phone: +1 (800) 123-4567
• Business Hours: Monday – Friday, 9:00 AM – 6:00 PM

We are committed to making your shopping experience smooth and reliable.