Shop with Confidence

At Furclean, we stand behind the quality of our products. If something isn’t right, we offer a straightforward return and refund process.

Return Eligibility

You may request a return within 14 days of delivery.

To be eligible:

• The item must be unused and in its original packaging
• All components and accessories must be included
• Proof of purchase (Order ID or invoice) is required

If your item arrives damaged or defective, contact us within 48 hours of delivery with clear photos.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns for:

• Used products
• Items not in original condition
• Products marked as Final Sale

Exchanges

We currently do not offer direct exchanges.

If you need a replacement, we recommend returning your item (if eligible) and placing a new order.

How to Request a Return

1. Email us at support@furclean.com
2. Include your Order ID, item details, and reason for return
3. Our team will confirm eligibility and provide return instructions
4. Ship the item securely to the provided address

Return requests without prior approval will not be accepted.

Return Shipping

• Return shipping costs are the responsibility of the customer
• If the item is defective or incorrect, we will cover the return costs

Refunds

Once your return is received and inspected:

• Approved refunds are processed within 5–7 business days
• Refunds are issued to the original payment method

If the return does not meet our conditions, it may be refused and sent back.

Important

Furclean reserves the right to refuse returns that do not comply with this policy and to update this policy at any time.

Contact

For any questions, contact us at:
support@furclean.com